Field Service Management App
Field service management app to streamline field operations. Service requests, route optimization, work orders and more.
Client
NSL Mécanique
Service Provided
Web application & automation
The Goal:
The objective was to bring digital transformation to a field service company that relied heavily on manual processes. Client service requests were being managed entirely through text messages, making it difficult to track, organize, and assign tasks efficiently. The goal was to centralize these operations in a dedicated platform to reduce errors and improve response times.
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The Challenge:
One of the key challenges was designing an interface that would be extremely intuitive and easy to use for both office staff and field technicians. Since the team was used to simple communication tools like SMS, the new system needed to feel just as straightforward while introducing more structure and visibility. Ease of adoption was critical to ensure a smooth transition from the manual method.
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The Result
The new app streamlined all client request handling and work order management. Operations became significantly more efficient, with real-time visibility into job status and technician activity. The team no longer depended on a single individual to manage incoming client requests, reducing the risk of dropped communications and improving overall responsiveness. The company gained better control over daily operations and improved their ability to scale.
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